Last Updated: 21 August 2025

At Bereavement Care, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website (www.bereavementcareandsupport.co.uk), contact us, or access our services.

We collect personal information necessary to provide you with bereavement support. This may include:

• Personal Information: When you contact us via our website forms, email, or phone, we may collect your name, contact details, and the information you share about your situation—including background details included in your initial assessment. We recognise the sensitive nature of this information if you are bereaved, and we treat it with the utmost care.
• Visits and Appointments: If you arrange a visit or appointment (in-person or virtual), we may collect details such as dates and times. All such information is kept confidential.

• To Provide Support: We use your information to respond to your enquiries, arrange visits or appointments, and deliver bereavement care services tailored to your needs.
• For Safeguarding: In rare cases where we believe there may be a risk of harm to you or others, we may need to share information with relevant authorities. We will only do this as a last resort and in accordance with the law.

All personal information is stored securely. Only authorised staff have access to client records and visit notes. We retain your information only for as long as necessary to provide our services and to meet legal obligations. When information is no longer needed, it is securely destroyed.

We do not sell or share your personal information with third parties, except:

• With your consent: For example, if you ask us to refer you to another service.
• When required by law: Such as in safeguarding situations or where we have a legal obligation to disclose information.

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access your personal information.
• Correct any inaccurate information we hold about you.
• Request deletion of your personal information, unless we have a lawful reason to retain it.
• Object to the way we use your information.
• Withdraw consent for communications or data processing, where applicable.

If you wish to exercise these rights, please contact us using the details below.

We may update this policy from time to time. The latest version will always be available on our website.

If you have questions about this policy or wish to exercise your rights, please contact us at admin@bereavementcareandsupport.co.uk.